FAQ

Product Information

What makes your nail polish unique?

Our nail polishes are formulated with high-quality ingredients that ensure long-lasting wear, excellent coverage, and brilliant shine. We prioritize both beauty and nail health in our formulations.

Are your nail polishes safe to use?

Yes, all our nail polishes are created following strict safety guidelines. They are cruelty-free, 22-free, vegan, HEMA- and Di-Hema-free. and have been thoroughly tested for safety and quality.

How long does your nail polish typically last?

With proper application and care, our professional-grade nail polishes can maintain their pristine appearance for up to three weeks.

Application & Care

Application Steps:

1. Prepare nails meticulously

  • Push back and clean cuticles
  • Shape and smooth nail surface
  • Remove dust and degrease

2. Color Application

  • Apply 1-2 coats of All in One "THE ONE"
  • Ensure complete coverage of nail and free edges
  • Cure under LED (90s) or UV (120s) light

Removal Process:

  • Gently file nail surface
  • Apply Soak-Off Remover
  • Wrap with aluminum foil for 20 minutes
  • Gently remove polish with cuticle pusher or fine file

How should I store my nail polish?

Store bottles upright in a cool, dry place away from direct sunlight. Avoid storing in the bathroom where humidity can affect the formula.

Product Safety & Quality

Are your products cruelty-free and vegan?

Yes, we take pride in offering products that meet the highest ethical standards. Our entire nail polish collection is both cruelty-free and vegan. We never conduct or commission animal testing for any of our products or ingredients. Additionally, our formulations are completely free from ingredients of animal origin, demonstrating our commitment to ethical and sustainable beauty solutions.

What makes our formulation special?

Our nail polishes represent the pinnacle of clean beauty innovation, being certified 22-free and manufactured in Germany under strict quality control standards. Our formulation excludes harmful chemicals commonly found in traditional nail products, going far beyond the standard "toxic-free" formulas. We've specifically eliminated HEMA and Di-HEMA, making our products safer for long-term use.

Ordering & Shipping

How long does shipping take?

For domestic orders within Germany, we ship via DHL and delivery typically occurs within 3-6 business days. Once your order is processed, you will receive a tracking number to monitor your shipment. Our warehouse processes orders Monday through Friday, with same-day shipping for orders placed before 2 PM CET.

Do you ship internationally?

Yes, we proudly ship our nail polishes worldwide through DHL International. Our shipping service ensures your products arrive safely and securely, no matter where you are. Estimated delivery times vary by region:

European Union: 2-6 business days

United Kingdom: 3-7 business days

United States and Canada: 5-9 business days

Australia and New Zealand: 7-10 business days

Asia: 5-9 business days

Rest of World: 7-14 business days

All international orders include tracking capabilities, allowing you to monitor your package's journey from our German facility to your doorstep. Please note that actual delivery times may vary due to customs processing in your country.

What is your return policy?

We stand behind the quality of our products and offer a customer-friendly 30-day return policy. Our commitment to your satisfaction includes the following terms:

For Unopened Products:
We gladly accept returns of unopened and unused products within 30 days of delivery. The products must be in their original packaging with all seals intact. Upon receipt and inspection of the returned items, we will process a full refund to your original payment method.

For Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. Include clear photos of the damage and your order number in your communication. We will promptly send a replacement or process a full refund, including any shipping costs incurred.

For Opened Products:
Due to health and safety regulations governing cosmetic products, we cannot accept returns of opened nail polishes. However, if you experience any quality issues with our products, please contact our customer service team, and we will work with you to ensure your satisfaction.

What is the return process?

To Initiate a Return:

Email our customer service team at info@vershera.com

Include your order number and reason for return

Wait for our return authorization and shipping instructions

Package the unused products securely in their original packaging

Ship the items using a tracked shipping service

Please note that original shipping fees are non-refundable unless the return is due to a product defect or shipping error on our part. Refunds are typically processed within 5-7 business days after we receive the returned items.

Color & Selection

Are your colors true to the website photos?

We strive to show accurate color representation, but slight variations may occur due to different screen settings. Each product page includes swatches on different skin tones for better reference.

Customer Support

How can I contact customer service?

You can reach our customer service team through:

  • Email: info@vershera.com
  • Contact form on our website
  • Social media direct messages
    We typically respond within 24 business hours.

Do you offer wholesale opportunities?

Yes, please contact us.